Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Subscriber," "you," or "your") and ChairFill LLC ("ChairFill," "we," "our," or "us"), governing your access to and use of the ChairFill platform, website, and all related services (collectively, the "Services").

By creating an account, subscribing to a plan, or otherwise accessing the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

ChairFill provides an AI-powered client communication platform that enables barbershop owners to send automated, personalized messages to their existing client base to drive repeat bookings and increase revenue.

• Automated outreach campaigns to client contact lists
• AI-assisted conversational messaging tailored to barbershop businesses
• Client response monitoring and campaign management dashboard
• Opt-out tracking and compliance safeguards
• Performance analytics and reporting

ChairFill reserves the right to modify, enhance, or discontinue any feature of the Services with reasonable notice to active subscribers.

ChairFill offers the following subscription tiers for barbershop operators:

• All subscriptions are billed monthly in advance
• Subscriptions auto-renew unless cancelled before the next billing cycle
• Price changes will be communicated with at least 30 days' notice
• All payments are processed securely via our third-party payment processor
• Taxes may apply depending on your jurisdiction

You may cancel your ChairFill subscription at any time through your account dashboard or by contacting our support team.

• Cancellations take effect at the end of the current billing period
• No partial refunds are issued for unused time within a billing cycle
• All outstanding balances must be settled prior to account closure

ChairFill may issue refunds at its sole discretion in cases of documented technical failure attributable solely to our platform. Refund requests must be submitted within 7 days of the billing date in question.

This section governs your obligations as a ChairFill subscriber with respect to client contact data, consent, and compliance with applicable messaging laws. This is a material term of your agreement. Failure to comply may result in immediate account termination and you remaining solely liable for any resulting claims.

Consent certification.

By importing any contact list into the ChairFill platform, you represent, warrant, and certify that:

• Every contact in that list is an existing client with whom you have a prior established business relationship
• You have obtained, or have a lawful basis to claim, prior express written consent from each contact to receive automated, AI-assisted communications on behalf of your business
• Your consent records are accurate, current, and available for production upon request
• You have not purchased, rented, leased, or otherwise acquired the contact list from a third party without independent verification of consent status

Annual recertification. You agree to recertify compliance with the above representations on an annual basis, or upon request by ChairFill. Recertification may be required as a condition of continued platform access.

AI disclosure acknowledgment. You acknowledge that ChairFill uses artificial intelligence to generate messages sent to your clients on your behalf. You understand that certain jurisdictions require disclosure of AI-generated communications to recipients, and you agree that you are solely responsible for ensuring any required disclosures are made to your clients in compliance with the laws of the states and jurisdictions where they reside.

Opt-out obligations.

You agree to:

• Honor all opt-out requests immediately and permanently
• Never re-import a contact who has previously opted out
• Never direct ChairFill to message a contact after an opt-out has been recorded, whether through the platform or communicated to you directly outside the platform
• Maintain your own opt-out records independent of the ChairFill platform

TCPA and state law compliance. You are solely responsible for ensuring your use of the platform complies with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all applicable state messaging, telemarketing, and consumer protection laws — including but not limited to laws in Florida, California, Texas, Virginia, and Connecticut. ChairFill provides platform-level safeguards including DNC registry scrubbing and time-zone delivery restrictions, but these safeguards do not constitute legal compliance advice and do not transfer compliance responsibility to ChairFill.

Indemnification. You agree to defend, indemnify, and hold harmless ChairFill LLC, its officers, employees, contractors, and agents from and against any and all claims, damages, fines, penalties, costs, and attorneys' fees arising out of or related to: (i) your failure to obtain proper consent from any contact you import into the platform; (ii) your violation of the TCPA or any applicable state messaging law; (iii) any opt-out you failed to honor; or (iv) any misrepresentation made in your consent certification. This indemnification obligation survives termination of your subscription.

As a ChairFill subscriber, you are solely responsible for your use of the platform and all messaging sent through it. You agree to:

• Obtain all legally required consents from contacts before importing them into the platform
• Use the Services only for lawful barbershop client outreach purposes
• Maintain accurate account information and keep credentials secure
• Honor all opt-out requests immediately and not re-import opted-out contacts
• Comply with all applicable laws including the TCPA, CAN-SPAM Act, and state messaging regulations
• Not use the platform to send spam, unsolicited bulk messages, or deceptive communications
• Not attempt to reverse engineer, scrape, or exploit the platform's infrastructure

• Uploading contact lists you do not have legal authorization to message
• Sending harassing, threatening, or abusive messages through the platform
• Impersonating another business or individual
• Using the platform for any purpose other than legitimate barbershop client outreach
• Sharing account access with unauthorized third parties
• Attempting to circumvent platform safety controls or opt-out mechanisms
• Reselling or sublicensing access to the ChairFill platform

All technology, software, design, trademarks, and content comprising the ChairFill platform are the exclusive intellectual property of ChairFill LLC. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Services for their intended purpose during your active subscription period.

You retain ownership of any contact data and business information you upload to the platform. By using ChairFill, you grant us a limited license to process that data solely to deliver the Services to you.

You may not copy, reproduce, distribute, modify, or create derivative works based on any ChairFill platform component without our prior written consent.

The ChairFill platform is provided "as is" and "as available." We make no guarantees regarding uptime, deliverability rates, or specific business outcomes from use of the platform. Results from use of the Services vary. Individual outcomes depend on client list size, response rates, and other factors outside ChairFill's control. No specific revenue recovery or booking volume is guaranteed.

Liability cap. ChairFill's total cumulative liability to you for any and all claims arising under or related to these Terms, the Services, or your use of the platform — regardless of the form of action or theory of liability — shall not exceed the total subscription fees actually paid by you to ChairFill in the twelve (12) months immediately preceding the event giving rise to the claim.

Exclusion of consequential damages. To the maximum extent permitted by applicable law, ChairFill shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation lost profits, lost revenue, lost data, loss of goodwill, business interruption, or cost of substitute services, even if ChairFill has been advised of the possibility of such damages and even if a limited remedy fails of its essential purpose.

No liability for subscriber compliance failures. ChairFill shall have no liability whatsoever for any fines, penalties, damages, claims, or legal fees arising from your failure to obtain proper consent, your violation of TCPA or any applicable messaging law, or your failure to honor opt-out requests. These risks are solely yours as the operator.

Essential basis of the bargain. You acknowledge that the limitations of liability set forth in this section reflect a reasonable allocation of risk and are a fundamental element of the basis of the bargain between ChairFill and you. ChairFill would not provide the Services without these limitations.

• You violate these Terms or our Acceptable Use Policy
• We receive credible complaints about your messaging practices
• Continued service to you poses legal, regulatory, or reputational risk to ChairFill
• You engage in fraudulent or deceptive conduct

Upon termination, your right to access the platform ceases immediately. We will retain your data in accordance with our Privacy Policy. Your indemnification obligations and the consent certification representations you made survive termination.

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved through binding arbitration in Hillsborough County, Florida, except that either party may seek injunctive relief in court for intellectual property violations.

By agreeing to these Terms, you waive your right to participate in class action lawsuits against ChairFill.

For questions, contact us at admin@chairfill.co.